Shipping Updates
Free shipping worldwide over $69
For U.S. Customers:
All orders process and ship within 5 business days after being placed
For orders under $69, standard shipping (15-30 business days transit time) costs $7.99.
For orders over $69, standard shipping(15-30 business days transit time) is free.
Order(s) | Shipping Fee | Estimated Delivery |
Under $60 | $7.99 | 14-30 business days |
Over $99 | Free | 14-30 business days |
For International Customers:
We aim to check and pack the orders within 5 business days. We will email you if the item is out of stock.
All international orders will usually arrive within 8-21 business days of shipment.
Order(s) | Shipping Fee | Estimated Delivery |
Under $60 | $7.99 | 14-30 business days |
Over $99 | Free | 14-30 business days |
Customs, Duties and Taxes
We will try to avoid customs duties that you need to pay, but if customs and import duties, fees and taxes are incurred they are borne by the customer. Customs authorities require us to indicate the value of your order directly on the package.
Customs officers have the right to release or refuse to release your parcel, and in rare cases they may also delay delivery. International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee, which will be deducted from the refund amount.
* For more help, pls contact us via service@abdosy.com
Return & RefundPolicy
The quality of Abdosy’s sunglasses and eyeglasses is guaranteed. We are committed to your 100% satisfaction with our product. If you are not completely satisfied with your Abdosy product, please follow our warranty & return policy below:
30-Day Exchange & Return
You have 30 days from the date you receive the glasses to contact us for the return if you want to return them for quality problems.
(Abdosy will pay for the return shipping)
Return goods Please ensure that our goods and packaging remain intact and contact us via our customer service email to request a return and inform us of the goods you wish to return.
Please note: Please ensure that our products are in good condition during shipping and return the related gifts as well.
We will contact you upon receipt of your order and process your order within 3-5 business days and you will receive your refund within 7 working days.
Note: Our warranty doesn’t cover damage and/or return requests caused by accidents, negligence, or improper care.
If you still need to make a return for a refund, You need to pay for the return shipping
7-Day Fit & Style Guarantee
If you receive the product, there is a non-quality problem, such as dislike, size issue, or uncomfortable prescription, you can contact us within 7 days and we will provide you with a return or exchange service or a 70% refund of the order amount.
365-Day Frame Guarantee
Our 365-Day Frame Guarantee means Customers are eligible for a one-time frame replacement within 365 days. A replacement frame will only be issued if there are clear defects in material and workmanship.
Order Modification/Cancellation
If you want to modify/cancel your order, please contact Abdosy Customer Service Team within 24 hours after placing the order. An extra charge will be generated if there is a price difference. For any requests for modification/cancellation over 24 hours, we will charge 30% of the order amount as a handling fee, thank you for your understanding.
Table header 0 | Before Shipment (but over 24h) | After Shipment |
---|---|---|
Frame Only & Accessories | Free | 30% of order amount |
Prescription Glasses | 10% of order amount | 30% of order amount |
To initiate a return, please complete the following steps.
Contact our Customer Service team at service@abdosy.com and provide the following information in your email. Our team will respond within 2 business days.
- Order number
- First and last name
- Shipping address
- Product to be returned
- Reason for returning
Package the item(s) to be returned in the original Abdosy packaging. Abdosy is not responsible for any lost or stolen shipments. We recommend that you retain your tracking information.