Return & RefundPolicy
The quality of Abdosy’s sunglasses and eyeglasses is guaranteed. We are committed to your 100% satisfaction with our product. If you are not completely satisfied with your Abdosy product, please follow our warranty & return policy below:
30-Day Exchange & Return
You have 30 days from the date you receive the glasses to contact us for the return if you want to return them for quality problems.
（Abdosy will pay for the return shipping）
Return goods Please ensure that our goods and packaging remain intact and contact us via our customer service email to request a return and inform us of the goods you wish to return.
Please note: Please ensure that our products are in good condition during shipping and return the related gifts as well.
We will contact you upon receipt of your order and process your order within 3-5 business days and you will receive your refund within 7 working days.
Note: Our warranty doesn’t cover damage and/or return requests caused by accidents, negligence, or improper care.
If you still need to make a return for a refund, You need to pay for the return shipping
7-Day Fit & Style Guarantee
If you receive the product, there is a non-quality problem, such as dislike, size issue, or uncomfortable prescription, you can contact us within 7 days and we will provide you with a return or exchange service or a 70% refund of the order amount.
365-Day Frame Guarantee
Our 365-Day Frame Guarantee means Customers are eligible for a one-time frame replacement within 365 days. A replacement frame will only be issued if there are clear defects in material and workmanship.
If you want to modify/cancel your order, please contact Abdosy Customer Service Team within 24 hours after placing the order. An extra charge will be generated if there is a price difference. For any requests for modification/cancellation over 24 hours, we will charge 30% of the order amount as a handling fee, thank you for your understanding.
|Table header 0||Before Shipment (but over 24h)||After Shipment|
|Frame Only & Accessories||Free||30% of order amount|
|Prescription Glasses||10% of order amount||30% of order amount|
To initiate a return, please complete the following steps.
Contact our Customer Service team at firstname.lastname@example.org and provide the following information in your email. Our team will respond within 2 business days.
- Order number
- First and last name
- Shipping address
- Product to be returned
- Reason for returning
Package the item(s) to be returned in the original Abdosy packaging. Abdosy is not responsible for any lost or stolen shipments. We recommend that you retain your tracking information.